F.A.Q, short for Frequently Asked Questions, will serve you in answering some questions you may have about our Church Furnishings, Awards, Giftware or any of our other products. Please select a category from below for answers.
Church Furnishings FAQs
A: All of our church furnishing products include shipping and handling to our warehouse nearest you. (continental U.S. and Canada only). For all other destinations, please call for an estimate.
A: Absolutely, and there is no additional cost. We require you to either fax, e-mail or mail us a clean copy of your black and white logo.
A: All etching is included in the price. However, we have a maximum etching area (Elegance: 18″ x 25″; Victory: 18″ x 25″; Trinity/Infinity: 15″ x 20″; Prestige: 16″ x 20″). Should your logo exceed these measurements, additional charges will apply at $2.00 per square inch.
A: After you approve your artwork and layout, it will take approximately 2-4 weeks to receive your order. If you require your order in less than 2 weeks, a 20% rush charge will apply.
A: It is possible to purchase a pulpit without etching, and you may be eligible for a discount.
A: We deal with a California-based company called First Sierra Financial. This, however, is only applicable on purchases above $3000.00. Upon credit approval, the terms will be worked out with First Sierra Financial, such as monthly payments, period financed, etc…For smaller finance amounts, you may have your bank or financial institution contact us for financing arrangements.
A: Definitely. Let us know which material you would prefer and we will forward a quote as soon as possible.
A: Before signing the delivery receipt, note any visible signs of damage to the crate. If possible, please take pictures of the damages and notify us within 24 hours. Once we have been notified, we will fax a claim form. We ask that this form be completed as soon as possible and faxed back to us. Once we have received all necessary documentation, we will ship you a replacement at no cost pending claim approval.
A: If the damage is a result of a manufacturer’s defect, we will replace the product at no cost to you. If the damage is a result of an accident or negligence, we will replace the product at regular price. To recover the costs, we recommend insuring the product as soon as it is in your possession.
A: Our tinted glass is almost black; about as dark as the window tint on a limousine’s. Note that our clear glass has been mistaken quite often for tinted (or smoked) glass because of it’s very light tint.
A: All orders require a minimum 1/3 deposit, with the balance due before delivery. We accept the following methods of payment: Visa, MasterCard, American Express, Wire Transfer, Money Order, Personal/Business Check, and Cashier’s Check. Prepay your order in full by Cashier’s Check, and receive a $100.00 discount off your order.
A: Depending on quantity, our normal turnaround time for in-stock items is 5 working days after art approval, and 10-15 working days for custom pieces.
A: We do not ask that you order a specific number of pieces. Whether your order consists of 1 or 100 pieces, rest assured that you will be provided with the same quality and service that our customers have come to expect from us every day.
A: If your order will be shipped to a Canadian destination, the prices are in Canadian Funds. If the order is shipped to a U.S. or international destination, the prices are in U.S. Funds. The reason for this is the additional charges that incur for international shipments, i.e. brokerage, duty, etc…Note that our church furnishings price are in U.S. Funds regardless of the destination.
A: Yes, all of our prices include etching, however please read below for art setup and personalization charges.
A: There is a one-time art setup charge of $40 for black & white camera ready artwork. All “unsuitable” or colour logos will be subject to an additional $25.00/hr clean up charge.
A: Yes. We charge $7.00 for up to three lines of text. Additional charges will apply if the wording exceeds 3 lines.
A: The normal etching colour is a frosted white. However, we are able to paint the etched process whichever colour you prefer. The cost is $10.00 per colour, per piece. Note that we are not able to offer Pantone or exact match colours.
A: Most awards come complete with a standard 10mm clear glass base. Other bases include marble, granite, 3/4″ jade, and wood. For afore-mentioned bases, additional charges will apply.
A: Shipping and handling are not included in the price. Estimates are available at the time of your order. Companies used are are Greyhound, Canada Post, UPS, FedEx and Purolator. We normally ship ground/standard service unless otherwise requested. However, the destination and required date will determine the method of shipping.
A: All orders require a minimum 50% deposit, with the balance due COD or prepaid on Visa, MasterCard, or American Express. We also accept the following methods of payment: Wire Transfer, Money Order, Personal/Business Check, and Certified/Cashier’s Check. If you will be doing ongoing business with us, simply fax your request for a credit application to 1-705-848-5924. Note that our terms are Net 15 Days with a minimum 2% monthly finance charge on overdue invoices, and goods remain the property of Creative Glass until paid in full.
A: Yes. Please contact us with your requirements and we will forward a quote as soon as possible.
A: Should you not see what you are looking for, please let us know the specifics and we will do our best to either manufacture it for you or source it for you.
A: Unfortunately, we do not carry an extensive selection of gift boxes, as we package to prevent breakage. Some items come complete with gift boxes, and you may inquire at time of order. Gift boxes are priced at $2.00 each.